Being that our product is a living thing, we can't accept returns or exchanges, nor can we guarantee the life span of your terrarium. However, we do guarantee your terrarium will arrive healthy. And hey, we are super friendly and have excellent customer service, so please get in touch with us should any problem arise within your little green world! firstname.lastname@example.org or call 718-488-TWIG with any questions, comments, or concerns.
Damages: Each item is packaged using our super awesome neurotic shipping method that limits damages in transit. Each package is insured and we will gladly replace any terrarium or product damaged in transit.